Guidance is the window service of the hospital, the "business card" of the hospital, and the link between the hospital and the patients. Patients or their families may first contact guidance when they come to the hospital. Their image is the most direct publicity of the hospital.
Qinhao Property Xi Yanni, the head of the guiding team of the Project Department of Beijing Luhe Hospital affiliated to Capital Medical University in Beijing Tianjin Hebei Region, has worked for more than a year, adhered to the diligent property service concept of "not only customer satisfaction, but also customer touch", dedicated to her job, fulfilled her duties, and served every patient with love, patience and care, The beautiful scenery of Luhe Hospital is outlined with beautiful posture.
"Independent women are the most beautiful"
On June 29, 2018, Xi Yanni took office. Previously, she was a full-time mother who had never been to work, and was older than 30 years old. Her interpersonal circle was narrow, and she was seriously out of touch with the society. She was silent, withdrawn and unsure.
At the beginning of the guidance training, she felt inferior, afraid of difficulties and wanted to back down. Yu Lili, the deputy manager, enlightened her: "Women should not be too attached to their husbands. They should be professional women in the new era. Independent women are the most beautiful!
The training was boring. The training was standing for eight hours. The training content included appearance, service language, job responsibilities, floor information, use of self-service machines and corporate culture. After a day of training, Xi Yanni had a dry mouth, backache and backache. In order to find happiness through hard work, there are 5 minutes of small games in the training every day. The purpose is to enhance the fun and harmonious relations with colleagues. At the beginning of the game, Xi Yanni was very resistant psychologically. Yu Erect Encourage her. Don't be afraid. Try it. With more games, Xi Yanni didn't feel that the training was particularly hard, and she was getting better.
During the training of etiquette exercises, Xi Yanni was stiff and uncoordinated. Yu Erect I worked with some old employees to teach each movement of etiquette exercises step by step, and I never tire of it until the practice meeting. After practicing etiquette exercises, colleagues praised Xi Yanni for her more elegant posture, better temperament and more self-confidence.
"You are a good girl"
After working for more than a year, Xi Yanni has always served patients with an angel like smile, hotel like enthusiasm, and stewardess like quality, and has been highly praised by medical workers, patients and family members of Luhe Hospital.
There was an old couple who were over seventy years old. They were both blind, probably because they had no children. They came to see the doctor themselves. Every time she saw them coming, Xi Yanni took the initiative to go forward and ask for help. She led the old couple to register and pay for them, and sent them to the MRI room, ECG, color ultrasound and other departments for examination. It's really inconvenient for them to move. After seeing a doctor, they sent them directly to the bus stop several times. The old couple was very moved. They were uneducated and could not say anything. They just repeated: "Girl, you are really a good girl!" One afternoon in June this year, a man in his 40s came to work in a hurry. His mouth and nose were bleeding constantly, and he could not stop it with toilet paper. The flow was all over the floor, which was very scary. Because the man was seriously ill and his head was still dizzy, Xi Yanni quickly helped him to see the emergency room. His body was shaking, and blood flowed onto Xi Yanni, but she didn't complain, so she handed him to the doctor in the emergency room to see him first, and then registered and paid for him. Because he was sent to the doctor in time, the man did not delay his illness. The doctor told him that if he came a few minutes late, he might be in danger. Later, the man kept saying thank you to Xi Yanni!
"Just be happy"
Because this is Xi Yanni's first job, she cherishes and likes it very much. Although the guiding work is monotonous and hard, she meets many new people and things every day. She fully experiences the fun of work and feels very full. In a word, it is "pain and happiness!"
The guiding work is all about standing and smiling service, especially at the outpatient window on the second floor. There are many patients coming to ask questions every day. Sometimes the patient's questions have not been answered yet, and another patient has asked questions again, which makes him very tired after a day. Because she talked too much, Xi Yanni often lost her voice and had to drink chrysanthemum tea to relieve her.
Before, Xi Yanni took care of her children at home, confined to her own small world. Especially when her husband goes to work and her children go to school, she is left alone at home. She feels very lonely, bored and lonely, and her personality has become withdrawn. She became cheerful after going out to work. At the beginning of work, my husband disagreed, didn't understand and complained. Because the husband's family conditions are superior and his salary is high, he can fully afford the family living expenses, and his wife works, and his children can only be brought by his grandparents, so there is less family care and child care. But when I saw my wife working, she was confident, elegant, beautiful, cheerful, happy, and smiling all day long, I gradually understood and supported her. My husband said to her emotionally, "My wife, just be happy, I support you!"
