Good angel guidance -- a beautiful scene in the hospital

Date of issue: 2018-01-01 Author: Qinhao Property Click:

In general, patients do not understand the hospital's department distribution, treatment process, diagnosis and treatment characteristics, and doctors' professional expertise. In order to make the patient's treatment process more smooth and obtain better treatment experience, the presence of guidance services becomes indispensable. The guiding service is actually the service of guiding patients to relevant departments for medical treatment.

Guidance is the patient's first impression of the hospital. Their words, deeds, service attitude and work performance directly affect the patient's overall evaluation of the hospital. Their image is the most direct publicity of the hospital. Medical guidance has five functions: welcome, etiquette, consultation, guidance and triage. It is the link between the hospital and patients, and it is also the hospital's Live Map. In the work, guidance should be patient centered, with "angel like smile, stewardess like standardized service, hotel like service enthusiasm, exquisite professional knowledge and technology" to serve patients throughout the process

Frequently provide angel guidance service, and serve the patients with angel like smile, hotel like enthusiasm and stewardess like quality, so as to create a beautiful scenery for the hospital's logistics service.